Privacy Policy

Effective Date: 11 October 2026

PORTAVIA AND CO REAL ESTATE – L.L.C (“Portavia & Co.”), Abu Dhabi, United Arab Emirates, respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, submit an enquiry, request property information, book a viewing, contact us, or communicate with us through our available contact channels.

This Privacy Policy applies to the public Portavia & Co. website and our real estate brokerage, advisory, property enquiry, and client communication services.

1. Who We Are

PORTAVIA AND CO REAL ESTATE – L.L.C is a real estate brokerage and advisory company based in Abu Dhabi, United Arab Emirates.

For privacy-related enquiries, you may contact us at:

PORTAVIA AND CO REAL ESTATE – L.L.C
Licence No. CN-6779756 (Abu Dhabi)
Office GF-02, Ground Floor, Metal Park, Al Ma’mourah, Abu Dhabi, United Arab Emirates
Email: ops@portaviaco.com
Website: https://abudhabi.portaviaco.com/

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

submit a contact form;
submit a property enquiry;
request information about buying, selling, leasing, or investing in real estate;
request a callback;
book or request a property viewing;
request a brochure, guide, property detail, or market information;
contact us by email, phone, WhatsApp, social media, or other communication channels;
interact with our website.

The personal information we may collect includes:

full name;
email address;
phone number;
nationality, if voluntarily provided;
preferred language;
property requirements;
budget range;
preferred location, area, or community;
preferred property type;
buying, selling, leasing, or investment interest;
preferred viewing time or appointment details;
message content submitted through website forms;
records of communication with Portavia & Co.;
technical website information such as IP address, browser type, device type, pages visited, date and time of visit, and referring website.

We collect only information that is relevant to responding to your enquiry, providing real estate services, improving our website, and complying with applicable legal or regulatory obligations.

Job applicants. If you apply for a role with us, we collect the information in your CV and application, such as contact details, work history, qualifications and references. We use it only to assess your application and contact you about it. Applications are received by email at admin@portaviaco.com, are not added to our client database or marketing lists, and are kept only for as long as needed for recruitment purposes, unless you ask us to delete them sooner.

3. How We Use Your Information

We may use your personal information to:

respond to your enquiry;
contact you regarding your property requirements;
send requested property information, brochures, guides, or market information;
arrange property consultations, calls, meetings, or viewings;
assist with buying, selling, leasing, or investment enquiries;
match your requirements with suitable property options;
communicate with you by phone, email, WhatsApp, or other agreed channels;
maintain enquiry, client, and transaction records;
manage appointment bookings and viewing requests;
improve our website, services, and customer experience;
manage our business, legal, and administrative obligations;
protect our legal rights and business interests;
comply with applicable UAE laws, regulations, and requests from competent authorities.

We do not sell your personal information.

4. Legal Basis for Processing

We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable UAE laws.

We process personal information where it is necessary or appropriate to:

respond to your request or enquiry;
take steps before entering into a client or transaction relationship;
provide real estate brokerage, advisory, property enquiry, and related services;
manage bookings, viewings, and client communications;
comply with legal, regulatory, accounting, or reporting obligations;
protect our legitimate business interests;
obtain and rely on your consent where required.

5. Sharing Your Information

Where necessary, we may share your information with:

property developers;
property owners, sellers, landlords, or their authorised representatives;
buyers, tenants, or their authorised representatives, where relevant to a property transaction;
real estate portals or listing platforms, where applicable;
CRM, website hosting, email, IT, analytics, calendar, and communication service providers;
legal, accounting, compliance, banking, mortgage, conveyancing, or professional advisers;
government departments, regulators, courts, law enforcement bodies, or other competent authorities where required by law.

We only share personal information where it is necessary for the purpose of your enquiry, the provision of our services, a potential or active transaction, legal compliance, or legitimate business administration.

6. International Transfers

Some of our service providers, including hosting, email, analytics, communication, CRM, calendar, or technical service providers, may process or store data outside the United Arab Emirates.

Where this occurs, we take reasonable steps to ensure that your personal information is handled securely and in accordance with applicable data protection requirements.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

operate the website;
remember user preferences;
understand how visitors use the website;
improve performance and user experience;
measure enquiry and marketing performance;
support embedded tools such as maps, videos, forms, calendars, analytics, or social media features.

You may control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

If our website uses analytics tools, advertising pixels, embedded maps, embedded forms, calendars, or similar third-party technologies, those third parties may collect technical information according to their own privacy policies.

8. Marketing Communications

We may contact you with property information, service updates, market insights, or relevant real estate opportunities where you have submitted an enquiry, requested information, booked an appointment, or provided consent.

You may ask us to stop sending marketing communications at any time by contacting us at:

ops@portaviaco.com

We may still contact you for non-marketing reasons, such as responding to an active enquiry, managing a transaction, confirming an appointment, or complying with legal obligations.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

responding to enquiries;
managing client relationships;
supporting potential or completed property transactions;
managing viewing and appointment records;
maintaining business, legal, accounting, or regulatory records;
resolving disputes;
complying with applicable laws and obligations.

When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely archive it.

10. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include controlled access to systems, password protection, restricted internal access, secure hosting, data minimisation, staff awareness, and appropriate administrative controls.

No website, email system, messaging platform, or online transmission can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unsecured channels.

11. Your Rights

Subject to applicable laws, you may have rights regarding your personal information, including the right to:

request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion of your information, where applicable;
withdraw consent where processing is based on consent;
object to certain uses of your information;
request restriction of processing in certain circumstances;
raise a concern about how your information is handled.

To exercise your rights, please contact us at:

ops@portaviaco.com

We may need to verify your identity before responding to your request.

12. Third-Party Websites

Our website may include links to third-party websites, property portals, developer websites, social media platforms, map providers, payment providers, calendar tools, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policies of those websites before submitting any personal information.

13. Children’s Privacy

Our website and real estate services are intended for adults. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without appropriate authority, we will take reasonable steps to delete it.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, technologies, or business operations.

The updated version will be posted on this page with a revised effective date.

15. Contact Us

For questions, requests, or concerns about this Privacy Policy or how we handle personal information, please contact: